Booking, Cancellation & Refund Policy

At Shah Notary & Apostille, all services begin with a quote request. Clients may either contact us directly or submit a quote request form through our website.

Once we review your request, we’ll provide a custom quote with a single total amount for your convenience. After payment of the required deposit, you’ll receive a private link to book your appointment at a time that works best for you.

✅ Payment & Booking Confirmation:

• After you approve your estimate, a Square invoice will be issued for the required payment.

  • For totals under $50, full payment is due upfront.

  • For totals $50 or more, a 50% deposit is required to reserve your timeslot.

• Your appointment is confirmed only once payment is received.

• 📦 Shipping: Should you wish to use our shipping services, any applicable shipping and handling fees will be included in your quote. Full details are available in our Shipping & Handling Policy.

• All deposits and prepaid fees are non-refundable and applied toward your final balance.

• The remaining balance (if any) is due on the day of your appointment, prior to or at the time of service.

❌ Cancellations & Refunds:

• Because we do not double-book appointments, deposits are non-refundable once a timeslot has been secured.

• If you decide not to proceed after paying, the payment will be forfeited.

• In extenuating circumstances (e.g., verified medical emergencies), a partial refund or future credit may be offered at our discretion.

• Processing fees charged by Square or other payment platforms are non-refundable under any circumstance.

🔄 Rescheduling:

• You may reschedule once per appointment, provided the request is made at least 24 hours in advance.

• Rescheduling is handled case-by-case based on availability.

• Requests made less than 24 hours before your appointment may be treated as a cancellation.

🚨 No-Shows:

• Failure to appear at the scheduled appointment without prior notice will result in forfeiture of your deposit and may incur additional travel or preparation fees.

⚠️ Exceptions:

• We understand emergencies can happen. Exceptions to this policy are made solely at our discretion and may require supporting documentation.

💡 Important Notes for Clients:

• Quote turnaround: Most quotes are provided within 4 business hours. If your intake form is submitted outside business hours, you’ll receive your quote the next business day.

• Urgent or same-day requests: Please call us directly — same-day appointments cannot be guaranteed through the online form.

• Custom pricing: All quotes are provided as a single total amount based on your completed intake form and requested service details. We do not use automated or “starting at” pricing.

• Next step: Once your quote is approved and payment is received, you’ll receive a private link to book your appointment at your convenience.

By approving your quote and submitting payment, you acknowledge and agree to this Booking, Cancellation & Refund Policy.

❓Questions:

For any questions about your quote, invoice, or appointment, please contact us at care@shahnotary.com